IT Incident manager (m/f)

Role & responsibilities

Ensure the handling, prioritisation, and resolution of major incidents
Coordinate various stakeholders to restore service as quickly as possible
Organise and lead status meetings during critical incidents
Communicate clearly and regularly with stakeholders
Document and follow up on each incident (post-mortem, root cause analysis, corrective action plan)
Participate in the continuous improvement of incident management processes

Your profile

Master’s degree (Bac +4 minimum) in computer science or other field with a computer science option
3 to 5 years of experience in incident management or a similar position
Fluency in spoken and written French and English is mandatory
Understanding of technical environments (infrastructure, networks, systems, applications)
Proficiency in incident management best practices (ITIL certification is an advantage)
Experience with incident management and monitoring tools (ServiceNow, Jira, Splunk, etc)
Experience in a highly critical environment is a plus
Excellent communication skills (oral and written)
Leadership and ability to manage crisis situations
Analytical and synthesis skills
Sense of priorities

The successful candidate (m/f) will be hired as public employee (“employé de l’Etat”) under a permanent contract. If the candidate meets the required conditions, s/he will be asked to apply for admission to the status of civil servant (“fonctionnaire de l’Etat”).

Prior to the conclusion of the contract, the candidate must submit an extract from the criminal record (bulletin n°3), dated less than 2 months, in order to prove their conduct and integrity.

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